Dandeli.org helps you book homestays, resorts, lodges, packages and cabs in Dandeli. Properties and activity operators have their own calendars. This page is the default rule we follow unless your WhatsApp confirmation says something different for those dates.
Need to change a booking already made? Message us on WhatsApp with the guest name and check-in date.
Overview
Once a stay or package is confirmed, we do not entertain a refund as a routine request. A refund can still be requested if a natural disaster makes travel to Dandeli impossible, or if the property cannot honour the booking on its side.
Reschedule is often easier than a refund. If the cottage is free on new dates, we move the same booking rather than sending money back.
Stay bookings
Homestays, resorts and lodges hold rooms against your dates. A no-show or a cancel after check-in time is treated as a used night.
- Free reschedule may be possible until 96 hours before check-in, if the property still has space.
- Peak weekends, New Year and long holidays can be fully non-refundable — we will say so on the confirmation.
- Extra meals, extra mattresses and paid add-ons already consumed are not refunded.
The WhatsApp confirmation is the booking. Screenshot it. That is what we use if you ask to cancel. Dandeli.org
Packages
A package price usually covers stay plus meals and on-property activities (kayaking, pool, campfire). Rafting and jungle safari are often extra tickets with their own rules.
- Cancel 30 days or more before the trip start: 50% of the package may be retained as a cancellation fee, if a refund is offered at all.
- Cancel inside 30 days: 100% of the package is typically charged.
- Unused meals or activities after you check in are not refunded.
- Coupon or offer amounts are not paid out as cash.
Activities and cabs
Rafting depends on water level. Jungle safari depends on Forest Department slots. Cabs depend on the driver roster for that morning.
- If weather or a government restriction cancels an activity, the operator will try an alternate feasible activity. There is usually no refund for that slot.
- Safari tickets bought at the forest counter follow Forest Department rules, not this page.
- A cab already dispatched to pick you up is charged even if you later skip the trip.
How to request a refund
- Write on WhatsApp or email dandeliorg@gmail.com before the check-in time in the confirmation.
- Include guest name, phone, check-in / check-out, property or package name, and the reason.
- If a refund is approved, we process it within 10 business days to the original payment method.
Natural-disaster exceptions are considered when travel is officially disrupted (flood, cyclone, government movement ban). A change of personal plans is not a disaster.
Common questions
Can I get a refund after the booking is confirmed?
Confirmed bookings are generally non-refundable. A refund may be considered for a listed natural disaster that makes the trip impossible, or if the property cancels on its side.
How do I cancel or ask for a refund?
Message us on WhatsApp or email dandeliorg@gmail.com with the guest name, check-in date and booking reference. Do not rely on a social-media comment as the cancellation notice.
How long does a refund take?
Once refund is approved on email, we aim to process it within 10 business days to the original payment method. Bank timelines after that are outside our control.
What if rafting or safari is cancelled because of weather?
If rafting is cancelled the amount mentioned in the bookingconfirmation is refunded for Water Rafting. FOr Safari if Forest Department cancels an activity, we try to offer an alternate feasible activity. There is usually no cash refund for that activity slot.
